Orders

Questions, remarks or problems with an order?
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Which payment methods are available Startselect offers a wide selection of payment methods. Below you can find an overview of all the available payment methods. Apple Pay Banc...
Startselect app: order even faster and benefit exclusive deals Specially or our customers, we have developped an app that allows them to order their favorite products faster and easier. Thanks to the app...
No more Belgian Fifa points? Announcement: 31-01-2019.As an official retailer of EA, we are not allowed anymore to sell Belgian FIFA points.The Belgian FIFA points are b...
What is an authorized reseller? Startselect is an authorized reseller, which means we work directly with the publishers of our products. This way you know for sure you're b...
How do I redeem the digital code? Redeem your digital code by simply following the instructions. You will receive the instructions together with the digital code.If you are h...
What is a digital code and how does it work? When ordering one of our products, you will receive a digital code. This digital code is a sequence of characters that can be redeemed to ac...
Didn't place an order? You didn't place an order via Startselect but you see payments made to us on your bank statement? First check whether someone in your vicini...
Wrong e-mail address provided Did you discover that you used the wrong e-mail address after placing your order?  No problem! You can easily change the e-mail address of y...
Delivery At Startselect we like simple and fast, so we don't make you wait for emails. After you complete your order, you will receive the code direc...
Pre-order code does not work Every day at 19:00 (Dutch time), Steam launches the game releases for that day. We usually send the code at 0:00 on the official release dat...
How can I place an order? Placing an order on Startselect is very easy! Create an account or choose to pay as a guest.  Select the desired product and place it in th...
How long does a manual review take? If you have placed your order within the working hours, this process takes usually 5 to 10 minutes. Note: depending on the affluence on our...
Manually checking an order In some cases, orders are checked manually in order to prevent fraud, and ensure the security of our customers.This is required when we don'...

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