Orders

Questions, remarks or problems with an order on Startselect?

Artikler
Order not received Your orders are always available via your Startselect account.In order to be able to access your order, you first need to have an activated account.Yo...
Manually checking an order In some cases, orders are checked manually in order to prevent fraud, and ensure the security of our customers.This is required when we don't have eno...
How long does a manual review take? During the opening hours of our Customer Service department, we always do our best to send the orders by e-mail within 5 minutes.Here are the availabi...
Where can I find my order? Once we have successfully received the payment, we will send the code by email.To be sure, please check your spam folder!If you have an activated acco...
Cancellation and returns Not all products are refundable.If a product is not refundable, it is always indicated on the product's page.Has the product code already been sent? I...
How can I place an order? Placing an order on Startselect is very easy! Create an account or choose to pay as a guest.  Select the desired product and place it in the shopping...
Pre-order code does not work Every day at 19:00 (Dutch time), Steam launches the game releases for that day. We usually send the code at 0:00 on the official release date, so it i...
Order not received If you have not received an order confirmation e-mail, we first recommend that you check your spam folder. When having a Startselect account, it is al...
Delivery At Startselect we like simple and fast, so we don't make you wait for emails. After you complete your order, you will receive the code directly on you...
Wrong e-mail address provided Did you discover that you used the wrong e-mail address after placing your order?  No problem! You can easily change the e-mail address of your Starts...
Didn't place an order? You didn't place an order via Startselect but you see payments made to us on your bank statement? First check whether someone in your vicinity has had...
What is a digital code and how does it work? When ordering one of our products, you will receive a digital code. This digital code is a sequence of characters that can be redeemed to activate the...
When and how do I receive the digital code? After completing your order you will usually receive the digital code directly on your screen and via e-mail. If the digital code doesn’t appear on yo...
How do I redeem the digital code? Redeem your digital code by simply following the instructions. You will receive the instructions together with the digital code.If you are having any...
What is an authorized reseller? Startselect is an authorized reseller, which means we work directly with the publishers of our products. This way you know for sure you're buying a va...
Which payment methods are available? Startselect offers a wide selection of payment methods. Below you can find an overview of all the available payment methods. Bancontact Banktransfer...
No more Belgian Fifa points? Announcement: 31-01-2019.As an official retailer of EA, we are not allowed anymore to sell Belgian FIFA points.The Belgian FIFA points are being remov...

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