Manually checking an order

In some cases, orders are checked manually in order to prevent fraud, and ensure the security of our customers.
This is required when we don't have enough informations proving that this order is legitimate, or when there are indications that the order is not legitimate.

For example, we perform this additionnal security check when:

  • an unverified PayPal account has been used for the payment
  • a credit card payment is not 3D secure
  • an order has a high value

 
After our inspection, you will either receive your code or will be asked to provide more informations in order to validate the order. 

We thank you for your understanding regarding this security procedure.

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We only deliver products you order on this website in Italy.

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