Xbox Codes

Below you can find an overview of the most common error messages and the corresponding solution.

Code not found. Try re-entering it. If that does not work, please contact the merchant.

Why do you see this message?

Please check if you entered the code correctly.

How to solve it?

Check if you entered the code correctly to exclude any typos.
Make sure that the region of your account is the same as the region of the code.
For example, a code valid in the US will not work on an European account.
You can check the region on Xbox.com, or on your console.
If it still doesn’t work, please contact our Support.

Instructions

Xbox codes can be checked at www.xbox.com.
Login with your credentials, click on your gamertag and go to "Redeem code".
Copy and paste the delivered Xbox code and redeem it.

This code has already been redeemed.

Why do you see this message?

You or someone else already used this code.
A code that has already been redeemed cannot be redeemed again.

How to solve it?

Restart your console and re-login on your Xbox account.
If the subscription or the Xbox credits are not activated in your account, please contact Microsoft.

Instructions

Go to www.xbox.com and login with your account.
Click on your Gamertag and go to Microsoft account. There you can see how many credits are available on your Xbox account.
If there are no visible credits, then you might have redeemed the code with another account.
Please contact Microsoft to find out which account was used for redeeming the code.

The code doesn’t match your country or region.
You can’t acquire this item in your currently selected language. Change your language region in Settings, or go to microsoft.com/redeem

Why do you see this message?

The region settings of the Xbox account are different than the region of the Xbox code.

How do I solve it?

Make sure that you are using an account with the same region settings as the region of the code.

Instructions

You can check and change the region settings via “Change your billing address” in your Xbox account: https://commerce.microsoft.com/PaymentHub/Profile?ref=xboxsettings.

 

You are still experiencing problems after follow the above steps? Then please contact our Support.

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If you want to order products in United States then please visit https://startselect.com/us-en. Yes, let me select my region
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