Playstation Codes

Below you can find an overview of the most common error messages and the corresponding solution.

The Prepaid Card code you entered is incorrect or is no longer valid.

Why do you see this message?

You entered the code incorrectly or the country of your PSN account is different than the country of your PSN code.

How do I solve it?

Check for any typo's, check if you entered 12 digits, check the region of your PSN account.

Explanation

Login with your PSN account at; https://account.sonyentertainmentnetwork.com. Go to Account details to verify the country/address settings. The registered 'location' needs to be equal to the PSN giftcard.

 

The code you entered may not be correct or may no longer be valid. Please check your entry.

Why do you see this message?

You or someone else already used this code.

How do I solve it?

Restart your console and re-login with your Playstation account, if the subscription or the PSN credits are not activated in your account - contact Sony.

Explanation

Go to https://account.sonyentertainmentnetwork.com and login with your PSN account. In your Dashboard you can find your 'wallet' credits. Or go to 'Media' and check if you can find your PSN Plus subscription, the expiration date of your subscription


If you are still experiencing problems after following the above steps? Then please contact Support.

 

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