Xbox Codes

Below you can find an overview of the most common error messages and the corresponding solution.

Code not found. Try re-entering it. If that does not work, please contact the merchant.

Why do you see this message?

You entered the code incorrectly.

How do I solve it?

Check if you entered the code correctly to exclude any typo's. Check if the region of your account is equal to the region of the code. Try it again at Xbox.com, or with your console. If it still doesn't work, contact Support.

Explanation

Xbox codes can be checked at www.xbox.com. Login with your account, click on your gamertag and go to 'Redeem code'. Copy and paste the delivered Xbox code and redeem it.

 

This code has already been redeemed.

Why do you see this message?

You or someone else already used this code.

How do I solve it?

Restart your console and re-login with your Xbox account, if the subscription or the Xbox credits are not activated in your account - contact Microsoft.

Explanation

Go to Xbox.com and login with your Xbox account. Click on your Gamertag and go to Microsoft account. Here you can see how many credits are available on your Xbox account. If there are no visible credits, then you might redeemed the code with another account. Contact Microsoft to find out which account was used for redeeming the code.

 

You can’t acquire this item in your currently selected language. Change your language region in Settings, or go to microsoft.com/redeem

Why do you see this message?

The region settings of the Xbox account are different than the region of the Xbox code.

How do I solve it?

Make sure that you are using an account with the same region settings as the region of the code.

Explanation

You can check and change the region settings via; 'Change your billing address' in your Xbox account; https://commerce.microsoft.com/PaymentHub/Profile?ref=xboxsettings

 

If you are still experiencing problems after following the above steps? Then please contact Support.

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If you want to order products in United States then please visit https://startselect.com/us-en. Yes, let me select my region
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