How long does a refund take?
We do everything we can to refund your money via the same payment method as soon as possible. Keep in mind that we depend on the method which you paid with and the terms that the payment provider uses. Below you will find an overview of the refund terms per payment method.
| Payment method | Refund term |
| iDeal | 1 - 3 working days |
| Creditcard* | 1 - 3 working days |
| Google Pay | 1 - 5 working days |
| Apple Pay | 1 - 5 working days |
| Buy now, pay layer | 1 - 5 working days |
| PayPal | 1 - 3 working days |
| Rapid Transfer | 1 - 3 working days |
| Paysafecard | Not applicable |
| Bank transfer | 1 - 5 working days |
| Bitcoin (BTC/BCH)** | 1 - 5 working days |
| Bancontact | 1 - 3 working days |
| Skrill | 1 - 3 working days |
| Neteller | 1 - 3 working days |
| Przelewy24 | 1 - 3 working days |
| Belfius | 1 - 3 working days |
| KBC / CBC | 1 - 3 working days |
| ING Home'Pay | 1 - 3 working days |
| Sofort | 1 - 3 working days |
| Trustly | 1 - 3 working days |
| Carte Bancaire | 1 - 3 working days |
*If the payment has not yet been debited from your credit card, the transaction will be canceled and no refunds required.
**Refunds are made in BTC / BCH and not in euros.
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