We do everything we can to refund your money via the same payment method as soon as possible. Keep in mind that we depend on the method which you paid with and the terms that the payment provider uses. Below you will find an overview of the refund terms per payment method.
Do you want to know which payment methods we offer? Click here.
Payment method | Refund term |
Amazon Pay | 1 - 5 working days |
Apple Pay | 1 - 5 working days |
Bancontact | 1 - 5 working days |
Bank transfer | 1 - 5 working days |
Belfius | 1 - 5 working days |
Bitpay (BTC/BCH/ETH/ERC/XRP)₁ | 1 - 5 working days |
Carte Bancaire | 1 - 5 working days |
Creditcard₂ | 1 - 5 working days |
Dotpay | 1 - 5 working days |
eps-Überweisung | 1 - 5 working days |
Giropay | 1 - 5 working days |
Google Pay | 1 - 5 working days |
iDeal | 1 - 5 working days |
KBC / CBC | 1 - 5 working days |
Klarna₃ | 1 - 5 working days |
Klarna Pay Now | 1 - 5 working days |
MB Way | 1 - 5 working days |
MobilePay | 1 - 5 working days |
Multibanco | 1 - 5 working days |
MyBank | 1 - 5 working days |
Neteller | 1 - 5 working days |
PayPal | 24 hours |
Paysafecard | Not applicable |
Payshop | 1 - 5 working days |
Paytrail | 1 - 5 working days |
Przelewy24 / BLIK | 1 - 5 working days |
Rapid Transfer | 1 - 5 working days |
Skrill | 1 - 5 working days |
Sofort | 1 - 5 working days |
Swish | 1 - 5 working days |
Trustly | 1 - 5 working days |
Vipps | 1 - 5 working days |
₁ The refund will be made in the same cryptocurrency as the one you paid with, not in euros.
₂ If the payment has not yet been debited from your credit card, the transaction will be canceled and no refunds required.
₃ If you have not paid the Klarna invoice yet, the order is simply cancelled and you will not have to pay it.
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