Not all products are refundable.
If a product is not refundable, it is always indicated on the product's page.
Has the product code already been sent?
In that case, it's not possible to cancel the order anymore, but if eligible, we can proceed to a refund upon request.
Most products are refundable within 14 days after purchase.
A code that has been used cannot be refunded.
A refund requested past those 14 days cannot be accepted.
To cancel and or refund your order, please send an e-mail to our Customer Service department at the address firstname.lastname@example.org, indicating:
- the email address used to place the order
- the order date
- the order number