Privacy Statement

Startselect offers the best for all your digital gaming needs: fast, simple, and reliable. To do this in the best way possible, we sometimes require personal data from our most important co-op player: you! We promise to handle your personal information with the utmost care so you can spend your time gaming instead of worrying about your privacy or data being misused.

When you use our services and visit the website www.startselect.com (‘Website’), it is possible that your personal data will be processed.

The Website and services offered are managed by us, Startselect B.V. (referred to as ‘we’ or ‘us’ in this statement). We are responsible for the careful handling of all personal data. We adhere to all privacy legislation requirements, particularly the General Data Protection Regulation (GDPR). This means that we only process your data when it is necessary and lawful. It is not compulsory to share personal information, but without providing us with the personal data as stated in this privacy statement, it is possible that you cannot use our services and/or Website anymore, or the services and/or Website do not function as they were intended. One of the other requirements is that we inform you properly about how we handle your personal data. This Privacy statement does exactly that.

What data is collected?

We collect the data you provide when you create an account, use our services, or contact us. This includes your name, email address, residential address, date of birth and phone number. Our customer support services additionally use your order ID and/or user ID when you have an inquiry about your order. In addition to this, we may process login credentials, IP address, used device, behavioural, browser data, analytical and cookies data, and payment information. Depending on the product and whether an assessment has to be conducted, we may process your ID or passport, and bank details.

Why data is collected

We use your information on grounds of the consent you have provided, the performance of our contract, based on legal obligations, and legitimate interests. We may use your information for the following purposes:

• To create an account for you upon registration;
• To process your order;
• For the performance of the contract between you and us;
• Giving a gift to a third party;
• To prevent and fight fraud and cybercrime using adequate prevention tools and systems;
• To improve our services and increase the quality of our webshops, as well as for direct marketing purposes, which may include analyzing,
• segmenting into profiles, and building online audiences;
• By having a better understanding of you and your preferences, we are able to offer a personal and authentic experience; which includes
• marketing and transactional communications you receive from us, as well as other notifications and advertisements you see in our webshops;
• For other essential business purposes.
  
  

How is your data protected?

We take security measures to protect your personal data as well as possible. The measures we have taken include, but are not limited to: access to personal data is protected with a username and password or login token; the data is stored in a separate, protected system; we employ physical measures such as locks and safes to protect access to the systems in which personal data is stored; we use secure connections (TLS) that protect all information between you and our Website when you enter personal data; and we maintain logs of all retrievals of personal data

Duration of the data storage

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including our providing products and services, maintaining accurate records, and complying with legal obligations (as outlined in this privacy statement). Once the data is no longer needed, it will be securely deleted or completely anonymized , unless we’re legally obliged to keep it longer.

Third parties

In order to process your purchase, we may need to share your personal data with third parties like payment processing services (such as Klarna, PayPal, and Adyen), customer support services, tools that maintain the platform, analytics providers, mail service providers, and others required for the completion of the processing purposes outlined in this Privacy Statement. Rest assured, we will never sell your data to anyone and all these third parties have been vetted to ensure that your data remains safe and secure.

As part of the Recharge Group (recharge.com), we may share personal data with other Group entities. Recharge.com acts as an independent controller in this matter and we may transfer data in our own role as controller.

In a few cases, we might have to pass on personal data to companies outside the European Economic Area. Naturally, the security of your data remains a priority, and we will only do so in accordance with applicable law.

Cookies

Our websites use functional, analytical, and tracking cookies. We need functional cookies for the website to function properly and to complete your purchases. We also place other cookies to offer you tailored web pages. Some of these cookies are placed by external parties. In our Cookie Statement, you will find more information on this topic.

Your rights

If you do not want to receive any emails or other communications from us, you may always object to further processing of your personal data and unsubscribe, for which you can use the unsubscribe link in the email.

You have the legal right to ask us to inspect, rectify, or erase all personal data that we’ve stored about you, as well as the right to object to or limit the processing and to transfer your data in a machine-readable format. Official requests can be sent to privacy@startselect.com. We may ask you for a copy of your identity document or passport in these cases. If you send us a copy of your identity document or passport, please cover your photo, MRZ (machine readable zone, the strip with numbers at the bottom of your passport), passport number, and your citizen service number.

Changes and contact details

We may revise or amend this statement occasionally to reflect changes to our business or changes in the law. We advise you to visit this page regularly to check if there have been any changes. If you have any questions about this privacy and cookie statement or if you want to submit a request regarding (one of) your rights as specified above, please contact us:

Startselect B.V.
Hoevenweg 19
5652 AW Eindhoven
The Netherlands

E-mail address: privacy@startselect.com
DPO e-mail address: dpo@startselect.com