Problems with the redemption V-Bucks gift cards must be redeemed in the Epic Games website. They should not be redeemed on a console or portable device. Note: if this code is a gift, the recipient must follow these steps.
Creating and linking an Epic Games account (via browser) Step 1
Hover over your account name and then click on V-Bucks Card.
Follow the steps.
Epic Games will give you a new code (also via email) to enter in your console.
You will be redirected to the PlayStation or Xbox website where you must log in.
Redeem the new code in your console's account.
(Re)launch the game for the V-Bucks to appear.
Problems with the redemption on your console Do you have issues redeeming a code via your console or don't know how to do it? Click herefor help with PlayStation and Click herefor help with Xbox.
Error messages / error codes For all your questions regarding error messages / error codes, we kindly request you to contact Epic Games / Fortnite. We would like to draw your attention to the fact that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.
Do you get an error message that your code has already been used? As soon as we have received the payment, your code will be activated and delivered immediately. This makes it technically impossible that your code has already been used. Probably something technically went wrong when redeeming the code, this error message can appear at the first use. Sometimes the steps below will help to solve this problem.
Make sure that you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
Check the transaction history of the account where you redeemed the code.
Restart the device and log in again. This ensures that your credit is updated.
Is the problem not solved after this? Then please contact the publisher.
Your country selection will ensure that we offer the correct products and payment methods. Please ensure that it corresponds to your country and to the account(s) that you plan to redeem the product on.