Help with Ubisoft / Uplay

Do you need help with a Ubisoft game that you have purchased? In this article we will tell you all about it so that from that moment on you know exactly how to use/activate this product in Uplay (Ubisoft Uplay Desktop App).

This article contains the following information:
 

 
How do you install Uplay on your PC?
  • Go to the Ubisoft website.
  • Click on Download now.
  • Go through the installation process.
How do you install your Ubisoft game?
  • After ordering, click on the Log in to Ubisoft button (this is visible on the page after your payment has been completed or in the email you received afterwards).
  • Log in with your Ubisoft account.
  • The game will be added to Games in Uplay and can now be installed via your PC.
  • To be able to play the game you need to install it on your PC from Games in Uplay.
  • Go through the installation instructions.
  • Your game has been successfully installed.
Error messages / error codes
For all your questions about error messages / error codes, we kindly request you to view this Ubisoft page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.

Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.
  • Make sure you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
  • Check the transaction history of the account where you redeemed the code.
  • Restart the device and log in again. This ensures that your credit is updated.
Is the problem not solved after this? Then please contact the publisher.

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