Help with Nintendo

Do you need help with a Nintendo code that you have purchased? In this article we will explain everything so that you will know exactly how to use/activate this product on your Nintendo console or via the Nintendo website.

This article contains the following information:
 

 
The code must use the same currency as your account
Note that the currency visible in your Nintendo account must match the currency of the code you are purchasing. Did you buy a code for the wrong currency and don't manage to redeem it? Please contact us with your order number and/or e-mail address.
Please note that a Nintendo gift card cannot be used on a Nintendo DS, as there is no eShop on it.

Code redemption via a Nintendo console
  • Click on the eShop on your Nintendo home screen.
  • Click Use Code.
  • Enter the code.
  • Your code has been successfully redeemed.
Code redemption via computer
  • Visit the Nintendo website.
  • Log in on your Nintendo account.
  • Enter the code and click on Continue.
  • Your code has been successfully redeemed.
Error messages/error codes
For all your questions about error messages/error codes, we kindly request you to visit this Nintendo page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages/error codes.

Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.
  • Make sure that you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
  • Check the transaction history of the account where you redeemed the code.
  • Restart the device and log in again. This ensures that your credit is updated.
Is the problem not solved after this? Then please contact the publisher.

Watch the video below for redemption instructions.

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