Frequently asked questions about our BASE recharge cards
If you still have some questions about our BASE prepaid cards, check out the FAQ section below. You'll find answers to common inquiries, and if you need further assistance, our friendly customer service team is always ready to help you with any questions you may have regarding your BASE top ups.
How can I recharge my BASE prepaid credit?
Recharging your BASE prepaid credit is quick and straightforward.
- Send TOPUP [15 digits of your voucher code] to 1914 (for free).
- Use a space between “TOPUP” and your voucher code. Don’t use an enter/return.
- Your BASE recharge will automatically be added to your balance.
Alternatively, you can redeem your BASE top up via the BASE website or the My BASE-app.
What is the maximum amount of BASE prepaid credit I can recharge?
You can use BASE top ups indefinitely up to a maximum call credit of €500. We offer a variety of BASE recharge cards with different denominations, allowing you to select the one that suits your needs best.
How can I pay for my BASE recharge?
At Startselect, we offer various payment methods to make your BASE top up as convenient as possible. You can choose to pay with Bancontact, iDEAL, PayPal, Klarna, credit card, or one of our other safe payment methods.
How can I check my BASE prepaid balance?
Checking your BASE prepaid balance is easy.
Via the BASE customer zone:
- You can see your credit immediately after logging in. You can view the validity period by clicking on the circle.
Via the My BASE app:
- From the start screen, tap “view your usage details” to see your remaining call credit.
Via text message:
- Text CONSULT to 1912 for free. You will then receive a message with your call credit balance and your free minutes, texts and data.
When does my BASE prepaid credit expire?
Your BASE call credit remains valid for 12 months. On top of that, the credit is extended with a maximum of 12 months after each top up. The extra data, SMS and free minutes that you receive with a top up are valid for 30 days.
Can I recharge BASE prepaid credit abroad?
Yes, you can recharge your BASE prepaid credit while abroad. Simply follow the redemption instructions mentioned above to easily top up your BASE credit wherever you are.