Enter the email address you used to place your order below and receive your order status by email immediately. Entering an order number or transaction number is optional.
If an order is known to us under this email address, order number or transaction number, you will receive an email with the status of your order within a few minutes. Please also check your spambox.
We always do everything we can to deliver your order as quickly as possible. If everything goes well, you will receive your order immediately. In some cases it can take a little longer due to certain circumstances. In this article we would like to explain these exceptions to you.
Check your junk / spam email box First, check if the order confirmation via e-mail has ended up in your junk/spam e-mail box. This can sometimes happen. Did you find it? Then immediately mark us as trustworthy in your mailbox and be sure that future e-mails simply end up in your inbox. Always check your order history on our website, all your orders can be found here.
Was the payment successful? Always check if the payment has been debited or not.
Not debited: in this case, you can place the order again.
Debited: something has probably gone wrong. Check if your order can be found in your order history.
Manual review In some cases, your order will be manually checked by us. We do our best to deliver your order as soon as possible to the e-mail address you have provided.
Don't worry You will receive your order within an hour, or faster in the most cases, during our opening hours. In some exceptional cases we might ask you additional information in order to complete your order. Either way, you will receive an e-mail within the time indicated above with further information.
Check the status You can check the status of your order in your account. Don't have an account yet? Create one here.
Still haven't received anything? If you still have not received anything within 1 hour after ordering, something may have gone wrong. In this case we kindly request you to contact us; we are ready to help you!
Your country selection will ensure that we offer the correct products and payment methods. Please ensure that it corresponds to your country and to the account(s) on which you are planning to redeem the product.
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