Do you need help with a Ubisoft game that you have purchased? In this article we will tell you all about it so that from that moment on you know exactly how to use/activate this product in Uplay (Ubisoft Uplay Desktop App).

This article contains the following information:

 

 

Error messages / error codes
For all your questions about error messages and error codes, we kindly request you to view this Ubisoft page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages/error codes.

Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.

Is the problem not solved after this? Then please contact the publisher.