We always do everything we can to deliver your order as quickly as possible. If everything goes well, you will receive your order immediately. In some cases it can take a little longer due to certain circumstances. In this article we would like to explain these exceptions to you.
Check your junk / spam email box First, check if the order confirmation via e-mail has ended up in your junk/spam e-mail box. This can sometimes happen. Did you find it? Then immediately mark us as trustworthy in your mailbox and be sure that future e-mails simply end up in your inbox. Always check your order history on our website, all your orders can be found here.
Was the payment successful? Always check if the payment has been debited or not.
Not debited: in this case, you can place the order again.
Debited: something has probably gone wrong. Check if your order can be found in your order history.
Manual review In some cases, your order will be manually checked by us. We do our very best to deliver your order within 10 minutes to the email address you provided.
Don't worry In most cases, you will receive your order within the time mentioned above. In exceptional cases, we will ask you for additional information. In any case, you will receive an email from us within 10 minutes.
Still haven't received anything? If you still have not received anything within 1 hour after ordering, something may have gone wrong. In this case we kindly request you to contact us; we are ready to help you!
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