Complaint handling

We are very sorry if you have a complaint! We strongly recommend you to contact us directly, so we can look for a solution together. You can also check out one of the popular topics below for the answer to your question. Click here to contact our Customer Service.

Track your order
Help with codes
Verification of your order
Paid with PayPal or Amazon Pay
Cancel your order
Don't recognise us on your bank statement?

Dispute
If we are not able to work it out together, you can submit your dispute to the Online Dispute Resolution.

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