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Help with PlayStation
Do you need help with the PlayStation code that you have purchased? In this article we will explain everything so that you will know exactly how to use/activate this product on your PlayStation console, or via the PlayStation website.
This article contains the following information:
This article contains the following information:
- The code must be for the same region as your account
- Code redemption via PlayStation console
- Code redemption via browser (any device)
- Error messages / error codes
The code must be for the same region as your account
Please note that when you purchase a code, it must be for exactly the same region as the region you have registered your PlayStation account in. Did you buy a code for the wrong region and you can't redeem it? Please contact us stating your order number and/or email address.
Code redemption via PlayStation console
Please note that when you purchase a code, it must be for exactly the same region as the region you have registered your PlayStation account in. Did you buy a code for the wrong region and you can't redeem it? Please contact us stating your order number and/or email address.
Code redemption via PlayStation console
- Click PlayStation Store on the home screen of your PlayStation.
- Scroll down the menu bar on the left and click Redeem Codes.
- Enter the code and click Continue.
- Your code has been successfully redeemed.
- Go to the PlayStation website.
- Log in with your PlayStation account credentials.
- Click on your account avatar at the top right.
- Click Redeem Codes.
- Enter the code and click Next.
- Your code has been successfully redeemed.
The following applies for both redemption options: when you activate a PlayStation Plus subscription or PlayStation Network Card, it will be automatically added to your account. When you activate a game, you will find it in your Library (on the far right of the PlayStation home screen).
Error messages / error codes
For all your questions regarding error messages / error codes, we kindly request you to view this PlayStation page. We would like to draw your attention to the fact that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.
Do you get an error message that your code has already been used? As soon as we have received the payment, your code will be activated and delivered immediately. This makes it technically impossible that your code has already been used. Probably something technically went wrong when redeeming the code, this error message can appear at the first use. Sometimes the steps below will help to solve this problem.
Error messages / error codes
For all your questions regarding error messages / error codes, we kindly request you to view this PlayStation page. We would like to draw your attention to the fact that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.
Do you get an error message that your code has already been used? As soon as we have received the payment, your code will be activated and delivered immediately. This makes it technically impossible that your code has already been used. Probably something technically went wrong when redeeming the code, this error message can appear at the first use. Sometimes the steps below will help to solve this problem.
- Make sure that you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
- Check the transaction history of the account where you redeemed the code.
- Restart the device and log in again. This ensures that your credit is updated.
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