Google Play Codes

Below you can find an overview of the most common error messages and the corresponding solution.

You may have put in the wrong code, or the code may be invalid. Please try again or find out more.

Why do you see this message?

You entered the code incorrectly.

How do I solve it?

Copy paste the Google play code that we delivered to exclude any typo errors, and don’t use spaces or dashes when you type in the code.

Explanation

Try to redeem the code at Play.google.com or through the Google play store on your device.

 

The code that you entered has already been redeemed by someone else.

Why do you see this message?

Make sure you’re signed in to the same account you used when you redeemed the code.

How do I solve it?

Check whether you redeemed the code with another account.

Explanation

Switch accounts on a mobile device. Open the Google play storeSwitch accounts in the Google play store. Open the Google play store. Tap Menu. If you don't see the menu icon in the top left corner, tap back until you're on the app home screen. Look for the name and email address of the account you're using at the top of the screen. Tap the Down arrow. Tap the account you want to use.. Tap Menu Menu. If you don't see the menu icon in the top left corner, tap back until you're on the app home screen. Look for the name and email address of the account you're using at the top of the screen. Tap the Down arrow Down Arrow. Tap the account you want to use.

Switch accounts on the Google Play website on a computer. Go to play.google.com. In the top right, click on your profile picture. Select a different account. If you don't see one of your accounts listed, click Add account.

 

You have already redeemed that code.

Why do you see this message?

If you already redeemed the code, the credit has been added to your Google Play balance. You can't redeem the code more than once.

How do I solve it?

You need to check your current Google wallet to verify your credits.

Explanation

Go to your Google Play account; https://play.google.com/store. Under "Payment methods," see your balance.

 

Error redeeming code. Error Code: BM-RGCH-06.

Why do you see this message?

BM-RGCH-06 is a Google play account related error code which shows that something is wrong with your address/region settings.

How do I solve it?

You need to update your region/address settings of your Google play account.

Explanation

Go to https://payments.google.com (this should also be working from any mobile device) Click ‘Settings’ on the left hand side. Double check your country and address fields and make sure you are using the correct, existing address. If you think that nothing is wrong with the address, just retyp it once again and save it. Try to redeem your code once more using your preferred method. If you entered an existing address, the error should not be displayed anymore.

 

Error redeeming code. Error Code: BM-RGCH-03.

Why do you see this message?

Error Code: BM-RGCH-03 is a Google play account related error code. If this error is displayed when redeeming a Google Play gift card, you have not yet registered your Google Play account for payment.

How do I solve it?

You need to add a billing address to your account.

Explanation

Go to https://play.google.com/ using your PC or Mac. (mobile devices do not display the required settings) Log in with the appropriate Google Play account. (the one where you want to redeem the gift card) Click ‘Redeem’ on the left-hand side. Check whether the right account/e-mail is displayed and fill out your code. Click the ‘Redeem’ button after that. A window should appear, requesting you to enter your address; complete it. After completing your address and after the address is recognized correctly, the code will be redeemed now without an issue.

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