You have received an email from us asking you to verify your order? In some cases, a successful identity check allows us to make sure that the order has been placed by you. We ask you to carefully follow the steps below within the next 72 hours.
If you cannot/do not wish to comply with the verification, your order will be automatically canceled after 72 hours and the amount paid will be refunded to you. You do not need to take any action for this.
How do I verify my order? Write your name, today's date and the product ordered on a piece of paper, take a picture of it together with an personal document (passport, ID card or driver's license) and send it to us.
What can you expect from us? As soon as we have received the necessary information from you, we will take care of it immediately. We do our best to deliver your order within 15 minutes during our business hours. If the verification does not yet meet the requirements, we may ask you for additional information.
Why this request? This is necessary because our fraud prevention system has reported your order to us, rightly or wrongly. This is a security measure that protects you as a customer, but also us as a business, against fraudulent practices.
Your country selection will ensure that we offer the correct products and payment methods. Please ensure that it corresponds to your country and to the account(s) on which you are planning to redeem the product.
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