Help with PlayStation

Do you need help with the PlayStation code that you have purchased? In this article we will explain everything so that you will know exactly how to use/activate this product on your PlayStation console, or via the PlayStation website.

This article contains the following information:

 


 

The code must be for the same region as your account
Please note that when you purchase a code, it must be for exactly the same region as the region you have registered your PlayStation account in. Did you buy a code for the wrong region and you can't redeem it? Please contact us stating your order number and/or e-mail address.

What's the difference between PlayStation Plus and PlayStation Now?

  • PlayStation Plus: nowadays you can hardly do without it. With a PlayStation Plus subscription, you join a worldwide community of players. Discover new game options and receive popular PlayStation games for free every month. You need a PlayStation Plus subscription for almost every game on the PlayStation to access multiplayer and online gaming. You do not need a PlayStation Plus subscription only for campaigns.
  • PlayStation Now: access more than 700 different games with a PlayStation Now subscription. You can stream PS4, PS3 and PS2 games directly to your PlayStation console or your PC. You can also download hundreds of PS4 games and then play them on your PS4 console. With a PlayStation Now subscription, you do not receive access to multiplayer and online gaming.

Code redemption via PlayStation console

  • Click PlayStation Store on the home screen of your PlayStation.
  • Scroll down the menu bar on the left and click Redeem Codes.
  • Enter the code and click Continue.
  • Your code has been successfully redeemed.

Code redemption via computer

  • Go to the PlayStation website.
  • Log in with your PlayStation account credentials.
  • Click on your account avatar at the top right.
  • Click Redeem Codes.
  • Enter the code and click Next.
  • Your code has been successfully redeemed.

The following applies for both redemption options: when you activate a PlayStation Plus subscription or PlayStation Network Card, it will be automatically added to your account. When you activate a game, you will find it in your Library (on the far right of the PlayStation home screen).

Error messages / error codes
For all your questions regarding error messages / error codes, we kindly request you to view this PlayStation page. We would like to draw your attention to the fact that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.

Do you get an error message that your code has already been used? As soon as we have received the payment, your code will be activated and delivered immediately. This makes it technically impossible that your code has already been used. Probably something technically went wrong when redeeming the code, this error message can appear at the first use. Sometimes the steps below will help to solve this problem.

  • Make sure that you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
  • Check the transaction history of the account where you redeemed the code.
  • Restart the device and log in again. This ensures that your credit is updated.

Is the problem not solved after this? Then please contact the publisher.

Watch the video below for redemption instructions.


Was this article helpful?

8 out of 27 found this helpful

Welcome on Startselect Croatia


Note: you are currently visiting Startselect Croatia. Our products are specific to each country and might only be valid for the selected country.

You can stay on Startselect Croatia, or go to Startselect United States to purchase compatible products. Yes, let me select my region
Select your country and preferred language:
  • Australia
  • België
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Deutschland
  • España
  • Estonia
  • France
  • Greece
  • Hungary
  • Ireland
  • Italia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Nederland
  • Norway
  • Österreich
  • Poland
  • Portugal
  • Romania
  • Schweiz
  • Slovakia
  • Slovenia
  • Suomi
  • Sverige
  • United Kingdom
  • English-Australia
  • English
  • Français
  • Nederlands
  • English
  • Bulgarian
  • English
  • English
  • English
  • Czech
  • English
  • Danish
  • Deutsch
  • English
  • Español
  • English
  • English
  • Français
  • English
  • English
  • Greek
  • English
  • Hungarian
  • English
  • Italiano
  • English
  • English
  • English
  • English
  • Français
  • Deutsch
  • English
  • Nederlands
  • English
  • English
  • Norwegian
  • English
  • Deutsch
  • English
  • Polish
  • Português
  • English
  • English
  • Deutsch
  • Français
  • Italiano
  • English
  • English
  • Slovak
  • English
  • Slovenian
  • Suomi
  • Svenska
  • English
  • Svenska
  • English
  • English
Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue Continue
Your country selection will ensure that we offer the correct products and payment methods. Please ensure that it corresponds to your country and to the account(s) on which you are planning to redeem the product.
Send product as gift to:
<% modals.sendAsGift.messageCharactersLeft() %> Characters left

Startselect App

FREE - on the App Store FREE - on Google Play