Have you received an email from us asking you to verify your order? In some cases, a successful identity check allows us to make sure that the order has been placed by you. We ask you once to carefully follow the steps below within the next 72 hours.
If you cannot/do not wish to comply with the verification, your order will be automatically canceled after 72 hours and the amount paid will be refunded to you. You do not need to take any action for this.
How do I verify my order? You can verify your order quickly and easily by following the steps in the verification process. We have sent this to you by e-mail. Did you finish the verification and receive the same request again? Then your previous verification didn't meet the requirements and we kindly ask you to repeat the steps very carefully.
What can you expect from us? As soon as you have completed the verification, we will immediately take care of it. We do our best to deliver your order within 15 minutes during our business hours. If the verification does not yet meet the requirements, we may ask you for additional information.
Why this request? This is necessary because our fraud prevention system has reported your order to us, rightly or wrongly. This is a security measure that protects you as a customer, but also us as a business, against fraudulent practices.
How do we process your data? The processing of your personal data is kept to a minimum and takes place on servers that meet strict European security standards. These are fully compliant with GDPR regulations and ISO 27001 certified.
Your country selection will ensure that we offer the correct products and payment methods. Please ensure that it corresponds to your country and to the account(s) on which you are planning to redeem the product.
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