Do you need help with a Google Play code that you have purchased? In this article we will explain everything so that you will know exactly how to use / activate this product in the Google Play Store.

This article contains the following information:

 

Google asks for more information when redeeming a code
In some cases, when redeeming your code, Google will ask you to provide additional information. This has to do with a change in the security protocol of Google Play, which unfortunately we have no influence on. You must follow the steps in the error message after trying to redeem the code. If you don't do this, Google Play will not allow you to use the code(s).

If you do not want to cooperate with this, you have not received a response from them within 2 days or if your request is rejected by them, you can cancel your order yourself via this page. In this case, keep in mind that the issue with Google Play has not been solved.

Error messages / error codes
For all your questions about error messages / error codes, we kindly request you to view this Google Play page. We would like to inform you that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.

Do you get an error message saying that your code has already been used? As soon as we have received the payment, your code will be activated (= made usable) and delivered immediately. This makes it technically impossible for your code to be already used before you received it. This error is probably a technical issue that happened when you redeemed the code the first time. The steps below can sometimes help to solve this problem.

Is the problem not solved after this? Then please contact the publisher.

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