Help with Fortnite V-Bucks

Do you need help with a Fortnite V-Bucks code that you have purchased? In this article we will explain everything so that you will know exactly how to use / activate this product in Fortnite.

This article contains the following information:
 


Problems with the redemption
V-Bucks gift cards must be redeemed in the Epic Games website. They should not be redeemed on a console or portable device.
Note: if this code is a gift, the recipient must follow these steps.

Creating and linking an Epic Games account (via browser)
Step 1
  • Log in to your Epic Games account.
  • If you don't have an account yet, click on Sign Up at the bottom of the page.
Step 2
  • Log in to your Epic Games account.
  • Hover over your account name and then click on Account.
  • Click on Connections and then select Accounts.
  • Click on Connect below the account you would like to link to your Epic Games account.
  • Click on Link your account.
  • A pop-up will appear, asking you to sign-in with the account of your console. Click on the button.
  • Link your account to confirm.
  • Click on Continue.
Linking an Epic Games account (via console)
  • Launch Fortnite on your console.
  • Select Link an account.
  • Enter the code on this website via a PC or smartphone.
  • Click on Continue.
  • Log in to your Epic Games account.
  • A message will appear to confirm the link, and you will be able to play on your console.
Code redemption
Via PC, Nintendo Switch or mobile device
  • Log in to your Epic Games account.
  • Hover over your account name and then click on V-Bucks Card.
  • Click on Start, then follow the steps and enter the code received by email.
  • (Re)launch the game for the V-Bucks to appear.
Via PlayStation or Xbox
  • Log in to your Epic Games account.
  • Hover over your account name and then click on V-Bucks Card.
  • Follow the steps.
  • Epic Games will give you a new code (also via email) to enter in your console.
  • You will be redirected to the PlayStation or Xbox website where you must log in.
  • Redeem the new code in your console's account.
  • (Re)launch the game for the V-Bucks to appear.
Problems with the redemption on your console
Do you have issues redeeming a code via your console or don't know how to do it? Click here for help with PlayStation and Click here for help with Xbox.

Error messages / error codes
For all your questions regarding error messages / error codes, we kindly request you to contact Epic Games / Fortnite. We would like to draw your attention to the fact that we can under no circumstances offer you help in finding out the meaning of certain error messages / error codes.

Do you get an error message that your code has already been used? As soon as we have received the payment, your code will be activated and delivered immediately. This makes it technically impossible that your code has already been used. Probably something technically went wrong when redeeming the code, this error message can appear at the first use. Sometimes the steps below will help to solve this problem.
  • Make sure that you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
  • Check the transaction history of the account where you redeemed the code.
  • Restart the device and log in again. This ensures that your credit is updated.
Is the problem not solved after this? Then please contact the publisher.

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