How can I use my Zalando credit?
With a Zalando gift voucher you can easily and quickly add credit to your Zalando account. You can then use this credit to (partially) pay for your order. The balance on your account can be used for the entire collection, with the exception of Zalando Lounge or Zalon orders.
How long is my Zalando gift card valid?
The Zalando gift cards do not expire. If you have redeemed the gift voucher on your account, the credit remains valid indefinitely.
What happens to my credit when I return a purchase?
In case of returns, the used credit will be refunded to your account. Please note: cash refunds are not possible.
How many gift cards can you redeem at Zalando?
You can use multiple gift vouchers per order. If you have more credit than your order costs, the remainder will automatically stay in your account for a next purchase.
Can I combine Zalando gift cards with discount codes?
Yes, gift cards and discount codes can be combined. But keep in mind that a maximum of one discount code can be used per order.
Is there a minimum or maximum spending value?
No. If your order amount is higher than your balance, you can easily pay the remaining amount via your preferred payment method. If your order amount is lower than your balance, the remaining credit will stay in your account for a future order.
Another question, or need help with our Zalando gift cards?
Do not hesitate to contact our friendly customer service! We’re always happy to help.