Empik Go Frequently Asked Questions
If you have trouble redeeming your Empik Go coupon code, or if you have any other questions about buying Empik Go subscriptions at Startselect, don’t hesitate to contact our customer service.
For any other questions, please check out the frequently asked questions below or check out the Empik Go support website: https://www.empik.com/go/faq
How do I redeem my Empik Go gift card?
Redeeming your Empik Go gift card from Startselect is very easy! First, you have to create your Empik Go account if you haven’t done so already. It’s also a good idea to install the Empik Go app, so you can start reading on your favorite device right away!
Here’s how to redeem your gift card:
- Go to empik.com/gofree
- Enter the code you received from us
- Log in and/or register on empik.com
- Download the Empik Go app and enjoy 100.000+ titles available!
Once you have completed the steps, your subscription becomes active on your device(s) and you can start adding stories to your library!
How much does an Empik Go subscription cost?
A regular Empik Go subscription costs 39.99zł every 30 days. If you use the Empic Go gift cards from Startselect, you decide how long you want your subscription to last. You can choose between the following durations:
How many eBooks, audiobooks and podcasts can I choose from?
Empik Go offers access to more than 100.000 eBooks, audiobooks and podcasts. New titles are added to the eBook and Audiobook collection every week. New podcasts are added every quarter.
How do I download an Empik eBook?
See all titles included in your catalog via the Empik Go website (www.empik.com/go) or via the Empik Go app on your device. Once you’ve chosen the title(s) that you want to read or listen to, simply click “Listen with a subscription” or “Read with a subscription” on the selected product. Your chosen title will be played/displayed on your device right away.
It’s also possible to add a product to your Library without immediately playing or opening it. To do so, click the “To Library” option on your chosen title. It will then be available to (dis)play whenever you like.
Why do I have to add titles to my Empik Go library?
In order to start reading or listening, you have to add the eBook, Audiobook or Podcast to your personal library first. This way, the product becomes available on your device even when you want to read/listen while offline.
How long is my Empik Go gift card valid for?
Your Empik Go code is valid for 12 months after purchase. So make sure to redeem it before this time in your Empik Go account!
On which devices can I use Empik Go?
You will need a smartphone or tablet to access Empik Go, both iOS (minimum iOS 11) and Android (minimum Android 5,0) are possible. You’ll also need an internet connection.
Other devices that Empik Go is available on, are:
- Classic 2
- Lumos
- Prime and Prime HD
- Explore
- Calypso
- PocketBook Touch HD 3
- Touch Lux 5
- Color
- InkPad 3
- InkPad X
- InkPad Color
- InkPad Lite
- Kindle readers (empik.com/go/kindle)
Can I use the Empik Go application if I stay outside of Poland?
Yes, you can! The Empik Go app will offer the same content and features, no matter where you are. As long as you have access to your account and have a valid subscription, you’re good to go anywhere in the world!
Can I use the Empik Go gift cards for anything other than Empik Go subscriptions?
No, this card is only valid for your Empik Go subscription, it’s impossible to use this on other Empik services such as Music, Photo and Tickets. If you do want to get a regular Empik Gift Card you can do so on the official Empik website.
Can I top-up my Empik funds with this gift card?
No, the Empik Go gift cards from Startselect are only valid to get an Empik Go subscription. It is not possible to use it for other Empik products such as Empik Music, Empik Photo or Empik Tickets. Our Empik Go codes can only be redeemed in the Empik Go environment, the Empik Go app or in your Empik Go account.