Privacy Statement Startselect
Startselect offers the best for all your digital gaming needs: fast, simple, and reliable. To do this in the best way possible, we sometimes require personal data from our most important co-op player: you! We promise to handle your personal information with the utmost care so you can spend your time gaming instead of worrying about your data being misused.
When you use our services and visit the website www.startselect.com (‘Website’), your personal data will be processed.
The Website and services offered are managed by us, Startselect B.V. (referred to as ‘we’ or ‘us’ in this statement). We adhere to all privacy legislation requirements, particularly the General Data Protection Regulation (GDPR). This means that we only process your data when it is necessary and lawful. It is not compulsory to share personal information, but without providing us with the personal data as stated in this privacy statement, it is possible that you cannot use our services and/or Website anymore, or the services and/or Website do not function as they were intended. One of the other requirements is that we inform you properly about how we handle your personal data. This Privacy statement does exactly that.
Startselect is part of Recharge.com International B.V. [Recharge.com] and together we are responsible for the careful handling of all personal data. In the sense of the GDPR we are independent controllers of the data of our users, which means that we make sure personal data is handled in a proper way in accordance with the GDPR and the information we provide to you. Do you want to know how Recharge.com handles your data, see the privacy statement.
What data is collected?
We collect the data you provide when you create an account, use our services, or contact us. This includes your name, email address, residential address, date of birth and phone number. Our customer support services additionally use your order ID and/or user ID when you have an inquiry about your order. In addition to this, we may process login credentials, IP address, used device, behavioural, browser data, analytical and third party data from cookies, and payment information. Depending on the product and whether we are required to check your identity, we may ask you for more information like a copy of your ID or passport, and bank details when we have to check the origin of funds.
Why data is collected?
We process your information based on legal grounds: on the consent you have provided,for the performance of our contract, based on legal obligations, or based on our legitimate interests. We may use your information for the following purposes:
- To create an account for you upon registration;
- To process your order;
- To send you the newsletter with news of our Websites and products;
- For the performance of the contract between you and us;
- To prevent and fight fraud and cybercrime using adequate prevention tools and systems;
- To send you an invitation via e-mail to write a review about us on Trustpilot;
- To improve our services and increase the quality of our Websites, as well as for direct marketing purposes, which may include (order) analyzing, segmenting into profiles, and building online audiences. We might share your data with third parties for those purposes. By having a better understanding of you and your preferences, we are able to offer a personal and authentic experience; which includes marketing and transactional communications you receive from us, as well as other notifications and advertisements you see in our Websites;
- For other essential business purposes.
How is your data protected?
We take security measures to protect your personal data in the best way we can with organisational and technical measures. The measures we have taken include, but are not limited to: role and access management, ; personal data is stored in a separate, protected system; we employ physical measures such as locks and safes to protect access to the systems in which personal data is stored; we use secure connections (TLS) that protect all information between you and our Website when you enter personal data and we log all data processing related activity.
Duration of the data storage
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our products and services, maintaining accurate records, and complying with legal obligations (as outlined in this privacy statement). Once the data is no longer needed, it will be securely deleted or completely anonymized , unless we’re legally obliged to keep it longer.
Third parties
In order to process your purchase, you may need to share your personal data with third parties like payment processing services (such as Klarna, PayPal, Adyen) and reviewing websites (like Trustpilot). Third party processors are used for customer support services, tools that maintain the platform, analytics providers, e-mail service providers, and others required for the completion of the processing purposes outlined in this Privacy Statement. Your e-mail address is shared (hashed) with Google to analyze order history and to optimize our advertisements. Rest assured, we will never sell your data to anyone and all these third parties have been vetted to ensure that your data remains safe and secure.
As part of Recharge.com International B.V. [Recharge.com], we may share personal data with other entities of Recharge.com. Recharge.com acts as an independent controller in this matter and we may transfer data in our own role as controller.
International transfers
When we use third party processors based outside the European Economic Area, we will do so in accordance with applicable law. When a third-party processor located outside the European Union is used, a data transfer can only happen to a country where the European Commission’s adequacy decision applies or when an agreement is based on Standard Contractual Clauses. In cases of transfers to the United States, the company must be certified under the Data Privacy Framework. If the company is not certified, a contract incorporating Standard Contractual Clauses (SCCs) must be executed to ensure compliance.
Cookies
Our websites use functional, analytical, and tracking cookies. We need functional cookies for the website to function properly and to complete your purchases. We also place other cookies to offer you tailored web pages. Some of these cookies are placed by external parties. We analyze anonymous cookies (Cookiebot ID) to be able to gather some information when you visit our Website, also when you don't consent to the cookie consent bar. In our Cookie Statement, you will find more information on this topic.
Your rights
If you do not want to receive any emails or other communications from Startselect, you may always object to further processing of your personal data and unsubscribe, for which you can use the unsubscribe link in the email. This also applies to the invitation for reviews you might receive after your order.
You have the legal right to ask us to inspect, rectify, or erase all personal data that we’ve stored about you, as well as the right to object to or limit the processing and to transfer your data in a machine-readable format. Requests can be sent to privacy@startselect.com. Please use the e-mail address that is connected to the personal data you make the request for, so we can verify it is you. Do you order via multiple e-mail addresses at our Websites, then please send us a request per e-mail address you want to have more information about. We can’t see or confirm who is behind an e-mail address without this check.
Complaints
If you believe that we’re using your personal data incorrectly or that we don’t deal with your questions correctly, please contact us via privacy@startselect.com. You can also file a complaint with the Data Protection Officer via dpo@startselect.com and your request will be handled by the DPO of Startselect and Recharge.com. If the complaint remains, you can file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.
Changes and contact details
We may revise or amend this statement occasionally to reflect changes to our business or changes in the law. We advise you to visit this page regularly to check if there have been any changes. If you have any questions about this privacy and cookie statement or if you want to submit a request regarding (one of) your rights as specified above, please contact us:
Startselect B.V.
Hoevenweg 19
5652 AW Eindhoven
The Netherlands
E-mailadres: privacy@startselect.com
E-mailadres DPO: dpo@startselect.com
Version date: 02-04-2025
