Help with FIFA Points

Do you need help with a FIFA points code that you have purchased? In this article we will explain everything so that you will know exactly how to use/activate this product. In addition, we are happy to help you if you encounter an issue where your redeemed points are not yet visible.

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FIFA Points not visible in FUT Web & Companion app
You have redeemed a FIFA Points code but are they not immediately visible in the FUT Web & Companion app? This can be possible! There is sometimes a delay in updating your FIFA Points credit. In extreme cases this can take up to 24 - 48 hours, but it often happens faster. Sometimes the steps below help to speed up this process.

  • Start FIFA on your console and log in to your FUT account. After these steps, the credits should normally be visible in the FUT Web & Companion app.
  • Make sure that you have redeemed the code on the correct account (for example, you redeemed the code on account A while logged in with account B).
  • Check the transaction history of the account where you have redeemed the code.
  • Restart the device and log in again. This ensures that your credit is updated.

Code redemption via PlayStation
Click here for instructions on how to redeem via PlayStation.

Code redemption via Xbox
Click here for instructions on how to redeem via Xbox.

Code redemption via Nintendo
Click here for instructions on how to redeem via Nintendo.


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