Failed PayPal payment

There may be several reasons why a PayPal payment fails. 

Below you can find an overview of some of the reasons why a payment cannot be completed:

  • There are insufficient funds on your PayPal balance to complete the payment. If no alternative payment source has been added to your account and there is not enough money on your PayPal account, the payment cannot be completed. In this case, we recommend that you upgrade your account, or add a bank account or credit card to your account – this can be done via your PayPal wallet: Click here.
  • The balance on your bank account or credit card is insufficient. You must first top up your bank account or credit card before you can make the payment. 
  • Your credit card is declined. We recommend that you check the credit card details you have registered with PayPal via your PayPal wallet: Click here.
  • Your PayPal account is restricted. Before you can make a payment, you need to resolve the restriction on your account. You can find more information about the restriction in the Action Center of your PayPal account via: Click here. You can also find the steps to solve the problem here. 
  • Payment is refused by PayPal for security reasons. PayPal uses systems to recognize behavioral patterns. These types of systems are also used by your bank and credit card company. You can try the following:
  1. Make the payment using an alternative credit card or bank account.
  2. Make the payment at later time.
  3. Make the payment from the computer or mobile phone that you normally log in to. Is your WiFi connected? When WiFi is off your mobile uses cellular internet with your provider's IP. When you have WiFi on, you use the IP of the network you are logged on to. 
  4. Add money to your PayPal account.

 

If it is still not possible to successfully complete the payment, please contact PayPal immediately.

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