Refund terms
We do everything we can to refund your money via the same payment method as soon as possible. Keep in mind that we depend on the method which you paid with and the terms that the payment provider uses. Below you will find an overview of the refund terms per payment method.
Amazon Pay, Apple Pay (Express), Carte Bancaire, Credit card, Google Pay, MobilePay and Vipps:
In most cases, we will cancel the transaction. Therefore, the original reservation will be canceled and you won't be actually charged for it on your bank account. As a result, any reservation will never actually be debited.
Amazon Pay, Apple Pay (Express), Carte Bancaire, Credit card, Google Pay, MobilePay and Vipps:
In most cases, we will cancel the transaction. Therefore, the original reservation will be canceled and you won't be actually charged for it on your bank account. As a result, any reservation will never actually be debited.
| Payment method | Refund term |
| Amazon Pay** | 1 - 5 working days |
| Apple Pay** | 1 - 5 working days |
| Bancontact | 1 - 5 working days |
| Bank transfer | 1 - 5 working days |
| Belfius | 1 - 5 working days |
| Carte Bancaire** | 1 - 5 working days |
| Credit card** | 1 - 5 working days |
| Dotpay | 1 - 5 working days |
| eps-Überweisung | 1 - 5 working days |
| Giropay | 1 - 5 working days |
| Google Pay** | 1 - 5 working days |
| iDeal | 1 - 5 working days |
| KBC / CBC | 1 - 5 working days |
| Klarna Pay Later*** | 1 - 5 working days |
| MB Way | 1 - 5 working days |
| MobilePay** | 1 - 5 working days |
| Multibanco | 1 - 5 working days |
| MyBank | 1 - 5 working days |
| Neteller | 1 - 5 working days |
| Pay by Bank | 1 - 5 working days |
| PayPal | 24 hours |
| Paysafecard | Not applicable |
| Payshop | 1 - 5 working days |
| Paytrail | 1 - 5 working days |
| Przelewy24 / BLIK | 1 - 5 working days |
| Rapid Transfer | 1 - 5 working days |
| Skrill | 1 - 5 working days |
| Sofort | 2 - 10 working days |
| Swish | 1 - 5 working days |
| Trustly | 1 - 5 working days |
| Twint | 1 - 5 working days |
| Vipps** | 1 - 5 working days |
* The refund will be made in the same cryptocurrency as the one you paid with, not in euros.
** In most cases, we will cancel the transaction. Therefore, the original reservation will be canceled and you won't be actually charged for it on your bank account. As a result, any reservation will never actually be debited.
*** If you have not paid the Klarna invoice yet, the order is simply cancelled and you will not have to pay it.
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