If you have placed your order within the working hours, this process takes usually 5 to 10 minutes.
Note: depending on the affluence on our website, this review time may vary.
Our Customer Support Department is opened every day from 8h30 to 22h.
What happens if you place an order outside of those hours?
In this case, we invite you to be patient: we will only be able to take care of your order the next day.
You an always request a refund if you do not wish to receive your order anymore, this request will also be taken care of the next day.
If you wish to request a refund, you can contact us via e-mail at the address firstname.lastname@example.org indicating:
- the order number
- the product bought
Your order was in Manual Review and now you have received a verification email.
You will find more informations through this link about verification procedure.
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