How long does a refund take?

We do everything we can to refund your money via the same payment method as soon as possible. Keep in mind that we depend on the method which you paid with and the terms that the payment provider uses. Below you will find an overview of the refund terms per payment method.

Do you want to know which payment methods we offer? Click here.

Payment method Refund term
Amazon Pay 1 - 5 working days
Apple Pay 1 - 5 working days
Bancontact 1 - 5 working days
Bank transfer 1 - 5 working days
Belfius 1 - 5 working days
Bitcoin (BTC/BCH)₁ 1 - 5 working days
Carte Bancaire 1 - 5 working days
Creditcard₂ 1 - 5 working days
Dotpay 1 - 5 working days
eps-Überweisung 1 - 5 working days
Giropay 1 - 5 working days
Google Pay 1 - 5 working days
iDeal 1 - 5 working days
ING Home'Pay 1 - 5 working days
KBC / CBC 1 - 5 working days
Klarna 1 - 5 working days
MB Way 1 - 5 working days
MobilePay 1 - 5 working days
Multibanco 1 - 5 working days
MyBank 1 - 5 working days
Neteller 1 - 5 working days
PayPal 24 hours
Paysafecard Not applicable
Payshop 1 - 5 working days
Paytrail 1 - 5 working days
Przelewy24 / BLIK 1 - 5 working days
Rapid Transfer 1 - 5 working days
Skrill 1 - 5 working days
Sofort 1 - 5 working days
Swish 1 - 5 working days
Trustly 1 - 5 working days
Vipps 1 - 5 working days

Refunds are made in BTC / BCH and not in euros.
If the payment has not yet been debited from your credit card, the transaction will be canceled and no refunds required.
If you have not paid the Klarna invoice yet, the order is simply cancelled and you will not have to pay it.


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