Orders

Questions, remarks or problems with an order on Startselect?

Articles
Order not received Via your Startselect account, you can always easily find all your orders.   To do this, you must first log in to the website with your Startselect acc...
Manually checking an order In some cases, orders are checked manually in order to prevent fraud. We do this when there is insufficient confirmation that an order is legitimate,...
How long does a manual review take? The availability of our Support department is: Mon to Fri 09:00 - 22:00 Sat & Sun 10:00 - 20:00  During these hours, we will always do our best to sen...
Where can I find my order? When we have successfully received the payment, we will always send the code by email. To be sure, please check your spam folder, as it sometimes happ...
Cancellation and returns Not all products are refundable, this is always mentioned on the product page of the product that you ordered. Has the product code already been sent?...
How can I place an order? Placing an order on Startselect is very easy.  Create an account or choose to pay as a guest.  Select the desired product and place it in the shoppin...
Pre-order code does not work Every day at 19:00 (Dutch time), Steam launches the game releases for that day. We usually send the code at 0:00 on the official release date, so it i...
Delivery At Startselect we like simple and fast, so we don't make you wait for emails. After you complete your order, you will receive the code directly on you...
Wrong e-mail address provided Did you discover that you used the wrong e-mail address after placing your order?  No problem! You can easily change the e-mail address of your Starts...
Didn't place an order? You didn't place an order via Startselect but you see payments made to us on your bank statement? First check whether someone in your vicinity has had...
What is a digital code and how does it work? When ordering one of our products, you will receive a digital code. This digital code is a sequence of characters that can be redeemed to activate the...
When and how do I receive the digital code? After completing your order you will usually receive the digital code directly on your screen and via e-mail. If the digital code doesn’t appear on yo...
How do I redeem the digital code? Redeem your digital code by simply following the instructions. You will receive the instructions together with the digital code.If you are having any...
What is an authorized reseller? Startselect is an authorized reseller, which means we work directly with the publishers of our products. This way you know for sure you're buying a va...
Which payment methods are available? Startselect offers a wide selection of payment methods. Below you can find an overview of all the available payment methods. Bancontact Banktransfer...

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