How long does a manual review take?

During the opening hours of our Customer Service department, we always do our best to send the orders by e-mail within 5 minutes.

Here are the availabilities of our Customer Service department:

Monday to Friday: 09:00 - 22:00

Saturday and Sunday: 10:00 - 20:00 

What happens if you place an order outside of those hours?
In this case, we invite you to be patient: we will only be able to take care of your order the next day.
You an always request a refund if you do not wish to receive your order anymore, this request will also be taken care of the next day.

If you wish to request a refund, you can contact us via e-mail at the address support@startselect.com indicating:
- the order number
- the product bought

Your order was in Manual Review and now you have received a verification email.
You will find more informations through this link about verification procedure.

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Vi leverer kun produkter, som du bestiller på denne websted i Denmark.

Hvis du ikke vil bestille produkter i United States, skal du besøge https://startselect.com/us-en. Ja, lad mig vælge mit område
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